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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Cindy Kleypas

Cindy Kleypas

February 3, 2026

5  out of  5
rating by Cindy Kleypas
"Kalani was a pleasure to work with. He has been trying to get my car policy back with State Farm for a while now. He called anytime there was a decrease in price trying to get a great deal for us. Finally we have the best policy and price. Actually everyone in this office is great including Santana."
We responded:
"Hey Cindy! I'm so glad to hear our Drive Safe & Save app is able to save y'all some money on the auto insurance!"
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Mats Bruce

January 30, 2026

5  out of  5
rating by Mats Bruce
"My experience with Brandon James State Farm has been nothing but a five star experience. Kalani was always one step ahead of me with answers, sometimes even before I had a question. It has been a pleasant transition from Progressive with savings of well over 30%. I moved over policies for 3 cars, 1 motorhome and also for my home. I would highly recommend Brandon James State Farm. Working with Kalani and Santana has been a pleasure."
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Rich Romano

January 30, 2026

5  out of  5
rating by Rich Romano
"I used to be a State Farm insured a long time ago. Recently, I spoke to Kalani at this Jacksonville office about my home and auto. He was great! Very attentive, and explained all the coverages to me, so I switched to State Farm and recommend you talk to Kalani"
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Jeffrey Golden

January 23, 2026

5  out of  5
rating by Jeffrey Golden
"This was amazing from start to finish I needed new car insurance,my agent, Anthony Golden was extremely helpful and made everything very easy although we have the last name as the same we are not related and it was an amazing experience to talk to him and his staff who reached back out to make sure that my experience was great and everything was answered and I was satisfied I'll give them 10 out of Five stars if I could! Highly recommended"
We responded:
"Love to hear Anthony was able to help with your car insurance & made the process easy’ 10 out of 5 stars may be our best review yet! "
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Julie Williamson

January 23, 2026

5  out of  5
rating by Julie Williamson
"Brandon You are great I enjoyed talking with you..thanks for what u did..affordable insurance helps people be able to afford other things in their lives .thank you so much .God Bless you to be able to help others..thanks for the whole team.."
We responded:
"Thank you very much for taking the time to review. We’re so happy to be able to help make your insurance affordable! God Bless!"
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S Milazzo

January 21, 2026

5  out of  5
rating by S Milazzo
"Was one of Brandon Thomas’s first customers when he opened his branch"
We responded:
"So glad to have yall back! "
Profile photo of Kathy Bowling

Kathy Bowling

January 10, 2026

5  out of  5
rating by Kathy Bowling
"Kalani provided excellent service and answered all my questions with our vehicle quotes. He worked with us over the period of one year to continue to earn our business. We are happy to be customers of State Farm thanks to Kalani and his perseverance and continued follow-up."
We responded:
"Hey Kathy, thank you for taking the time to leave us a review. So glad to hear Kalani was able to help y'all with the vehicle insurance! "
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Skrt skrt Kidd

January 9, 2026

5  out of  5
rating by Skrt skrt Kidd
"Anthony is a great insurance agent made my process getting car insurance for the first time very smooth fast understandable and most importantly very very affordable! Highly recommended this guy to anyone trying to get insured"
We responded:
"Anthony is one of the best agents on our team. Glad to hear Anthony was able to help some you some money on the auto insurance! "
Profile photo of Perry White

Perry White

January 1, 2026

5  out of  5
rating by Perry White
"I worked with Kalani and found him to be excellent and extremely responsive. I didn't go with the first quote that he offered, but he contacted me six months later with a quote that put me in a much better position. I appreciated his consistency and willingness to still follow up after an initial no."
We responded:
"Hey Perry, thanks for taking the time to review us! So glad to hear we were able to help & get you in a better position with your vehicle insurance! That's what we do best. "
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Ram V

December 31, 2025

5  out of  5
rating by Ram V
"They gave me best quote when compare with other Statefarm agents. I strongly suggest them for Auto and Home insurance"
We responded:
"Hey thank you! Excited to hear we were able to help with your home and auto insurance :) "
Profile photo of C Owens

C Owens

December 31, 2025

5  out of  5
rating by C Owens
"Customer service is outstanding! Answered all of my questions quickly and very pleasant to work with. Would highly recommend."
We responded:
"We hold ourselves to a very high standard when it comes to customer service! Thank you for recommening us to the community :) "
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Alexandria Shahin

December 30, 2025

5  out of  5
rating by Alexandria Shahin
"We've been clients of Brandon's for a couple of years now, and are very satisfied! I would like to personally thank Regina for her timely responses and willingness to go above & beyond in addressing any problems that have been encountered! Highly recommend this agency for any home, auto, or life insurance policies!"
We responded:
"Hey Alex! Thank you so much for the kind review! Thank you for taking the time to leave a review for us. You know we always gotchu :) "
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Brians Howe

December 29, 2025

5  out of  5
rating by Brians Howe
"Went to add Insurance to a new vehicle and worked with Santana who was wonderful. She was very knowledgeable and helpful. I left feeling that my family was taken care of with Statefarm."
We responded:
"Hey man! Thank you so much for the kind review. You know we'll always take care of your vehicles & your family :) "
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Chase Yake

December 23, 2025

5  out of  5
rating by Chase Yake
"Anthony was more than helpful , great experience with him over the phone."
We responded:
"Thank you for leaving a review, Chase! Anthony is popular around here for great customer service. "
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Karen Bender

December 19, 2025

5  out of  5
rating by Karen Bender
"Anthony was very instrumental in helping us get insurance on our golf cart. We had a deadline to meet to get the car before Christmas. He was very on the ball communicating each step. We made the deadline. Thanks Anthony."
We responded:
"Hey Karen! Glad to hear Anthony could help with the golf cart insurance :) Just one of the many services we offer! "
Profile photo of Nathalya Morris

Nathalya Morris

December 9, 2025

5  out of  5
rating by Nathalya Morris
"Anthony is as very informative and kind through the whole process. He even got me to bundle my home insurance and car which was a great deal. I already referred family members to him."
We responded:
"Hey Nathalya, thank you for taking the time to review my team! The home and auto bundle with us is HUGE! :) glad we could help. Call us if you ever need us! "
Profile photo of Roland Smith

Roland Smith

December 9, 2025

5  out of  5
rating by Roland Smith
"I've been using State Farm for a few years now and they have been great. Their customer service is wonderful (especially speaking with Santana), their rates have been reasonable if not great, and their professionalism is top-notch. I had water damage a few months ago and they really took care of my home repairs, and I didn't break the bank for them to take care of it. Great company!"
We responded:
"Hey Roland! Appreciate you taking the time to leave us a review. We're always here when you need us! "
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Nicholas Yeo

December 7, 2025

5  out of  5
rating by Nicholas Yeo
"Having Anthony as my agent for my policy was definitely great! Down to earth great and transparent guy, who is willing to help me out in my current situation!"
We responded:
"Love to hear it Nick! Anthony has helped so many people in our community with their car insurance, glad it was another great experience! "
Profile photo of Elsie Csezmadia spohn (Csezmadia Spohn)

Elsie Csezmadia spohn (Csezmadia Spohn)

December 3, 2025

5  out of  5
rating by Elsie Csezmadia spohn (Csezmadia Spohn)
"I had wonderful service since day one with state farm everyone has been very kind and helpful"
We responded:
"Hey Elsie! So glad to hear that :)"
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tracy s

November 23, 2025

5  out of  5
rating by tracy s
"What a wonderful experience working with Santana as I navigated purchasing a car while I was out of state. Every time I called her, she was a breath of fresh air ~ patient, upbeat and genuinely helpful. I was unsure about so many details, but she went above and beyond to guide me through the process. Santana made sure I fully understood my policy and how it would work for my situation. I am grateful for her support and look forward to working with her again as my insurance needs continue to evolve."
We responded:
"Hey Tracy! Thank you very much for the kind review :) love to hear Santana was able to help with your car insurance policy, she really is wonderful!"
Profile photo of Bill Foland

Bill Foland

November 18, 2025

5  out of  5
rating by Bill Foland
"Helpful Insurance Team with competitive rates and excellent Service."
We responded:
"Hey Bill! Thanks for the review man. Great rates & customer service is what we do best. "
Profile photo of Matt Courtney

Matt Courtney

November 4, 2025

5  out of  5
rating by Matt Courtney
"Great support by Anthony and team for a new auto policy. Provided a very good price for entire family auto insurance policy."
We responded:
"Hey Matt, I love to hear that Anthony was able to get you set up with a great price on your auto insurance for your family. "
Profile photo of Joel Jackson

Joel Jackson

November 3, 2025

5  out of  5
rating by Joel Jackson
"Was referred to Kalani 10/30 at Brandon Thomas State Farm. My previous insurance of 38 years, who knows what it means to serve, notified FLHSMV they had cancelled my policy. My status was changed to pending suspension. Kind of a shock. Engaged Kalani and within 15 minutes, I saved $120 a month with the same coverage. Signed up for renters and saved more. I had no idea I would get this kind of customer service. Received my documents 1 hour later and was able to get to Tag office the next day 10/31 to have my status go from pending suspension to Active. Received a call Monday 11/3 from Santana. Was freaking out a little but was told Santana was a servicing agent to update me should something change, if I had any questions, Santana was a point of contact along with another servicing agent. When you are insured with a company who knows what it means to serve for 38 years because your dad was in the military, I felt kind of special and proud. The customer service provided by Brandon Thomas State Farm team has blown away my previous insurance company. Thanks"
We responded:
"Hey Joel, thank you very much for taking the time to leave a review & detailing that out. We HIGHLY value & prioritize our customer service here :) Saving money on your auto insurance is just a huge bonus! Let me know if you ever need us! "
Profile photo of Alysia Pettway

Alysia Pettway

October 31, 2025

5  out of  5
rating by Alysia Pettway
"Anthony is my agent & he is very thorough and consistent when it comes to keeping me informed & completing follow up calls regarding my policy. Much to my surprise I received a follow up phone call from a member of the customer service team (unfortunately I can’t remember her name) but she simply called to see how I was doing and if I had any questions or concerns at this time. It was totally unsuspected. It was a pleasant surprise & put a smile on my face. She made my day. Great job you guys"
We responded:
"Hey Alysia, elated to hear of your positive experience with my team :) always puts a smile on my face too! Consistently great customer service is what we do! "
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Tiffany yocum

October 30, 2025

5  out of  5
rating by Tiffany yocum
"Kalani was so awesome, he even tried to help me figure out my policy I was switching from. Super impressed with him and I thank him so much"
We responded:
"Hey Tiffany, thank you for the review! Glad to hear Kalani helped you with your auto insurance. He just gets it! "