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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jeffrey Galante

April 11, 2025

5  out of  5
rating by Jeffrey Galante
"We recently relocated within Florida, and we needed to find a reputable insurance agent. We’re very happy to say that Brandon Thomas @ State Farm runs a very professional and friendly office. In particular, Shelby Austad, with the Customer Care Team, is an extremely professional, caring and kind individual. We’re very happy to put our trust in Brandon Thomas’ team."
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Ric Cunningham

April 8, 2025

5  out of  5
rating by Ric Cunningham
"Shelby is very professional & a joy to work with. We are new to Saint Johns & she made us feel welcome. I highly recommend this agency."
We responded:
"Hey Ric! Welcome to the neighborhood! Thanks for the review & letting us know about your experience with Shelby. She’s one of our best!!"
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Richard Dos Santos

April 3, 2025

5  out of  5
rating by Richard Dos Santos
"Shelby's customer service was amazing. She was always available to help, responding immediately to all my inquiries and ensuring every detail was taken care of. Her professionalism and commitment truly made a difference, making my experience exceptional."
We responded:
"Very much appreciate the review, Richard. Customer service is our #1 priority & Shelby is the leading example of that! Ecstatic to hear about your positive experience. "
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Phil Scheets

March 29, 2025

5  out of  5
rating by Phil Scheets
"Chris was very helpful and was able to save me a good amount on my auto coverage"
We responded:
"Hey Phil, so glad to hear Chris was able to help save you some money on your auto insurance :) "
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Cynthia Drabant

March 28, 2025

5  out of  5
rating by Cynthia Drabant
"Kalani was very helpful, thorough & easy to work with which we really appreciated!"
We responded:
"Thank you very much for your review, Cynthia! "
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Amy&Drew Kerns

March 26, 2025

5  out of  5
rating by Amy&Drew Kerns
"Chris was very helpful in getting us switched over for both auto and home. He explained everything and found opportunities to reduce our premium even more and total savings ended up being over $5,000. It was a very good experience since I hadn’t changed insurance companies in over 10 years. Thanks for all your help Chris!!!"
We responded:
"Wow! $5,000 saved on your home and auto insurance? That's amazing to hear!! Chris is fantastic at what he does. So glad we were able to help you :) "
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Cara Dickman

March 25, 2025

5  out of  5
rating by Cara Dickman
"I contacted the State Farm office today to handle a policy change and address change. Ian was very helpful, thorough and polite as we worked through the many details. I really appreciated working with him today."
We responded:
"Thank you for the kind review & 5 stars Cara! Ian is one of our new folks so we love to hear he is keeping up with our 5 star expectations :) "
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Garrett Rightler

March 21, 2025

5  out of  5
rating by Garrett Rightler
"I am moving from out of state and I have received excellent service from Regina to get my policies transferred and updated. The office is in a convenient location for me, and I appreciate working with them via phone or email as scheduling can be busy at times."
We responded:
"Hey Garrett! Helping people transfer their insurance policies from out of state is one of our specialties! Thank you for taking the time to leave us such a kind review. Regina was very excited to hear of your experience. Give us a call if you ever need anything! "
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Vince Edlebeck

March 21, 2025

5  out of  5
rating by Vince Edlebeck
"Kalani was very friendly, professional, and efficiently answered all of our questions. We were also able to save ourselves a considerable amount of money for our auto insurance."
We responded:
"Hey Vince! Saving our customers money on their auto insurance is one of our specialties :) So glad to hear we could do that for you & your family. Give us a call if you ever need anything. "
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susan farina

March 18, 2025

5  out of  5
rating by susan farina
"Anthony was amazing, he answered all my questions was attentive and made the switch easy and painless."
We responded:
"Hey Susan! So happy to hear Anthony made the switch to State Farm very easy & painless :) "
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John Spurgeon

March 16, 2025

5  out of  5
rating by John Spurgeon
"Very very ever l easy transition tremendous help making the switch very easy to work with. Thank you"
We responded:
"Hey John, thanks for the review brother. We try to make everything easy for our customers. Glad we could keep that promise with you! "
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Riley Knott

March 3, 2025

5  out of  5
rating by Riley Knott
"answered all my questions, super helpful & easy to sign up auto insurance policy with."
We responded:
"We try our best to make the auto insurance process super easy :) thank you for the review, Riley! "
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Janos B

February 27, 2025

5  out of  5
rating by Janos B
"Quick response, easy to deal with them."
We responded:
"Thank you very much, Janos! We try our best. "
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Elizabeth Langston

February 27, 2025

5  out of  5
rating by Elizabeth Langston
"We’ve been with Brandon Thomas and his team for years and recently we had an issue with quote amounts for our new vehicles. When I contacted the office, Regina went ABOVE AND BEYOND to get this matter resolved! She was absolutely fantastic to work with and reminded me exactly why we have stayed with this office. Thank you Regina! You were so incredibly helpful, kind, and understanding. I highly recommend working with her for all your insurance needs!"
We responded:
"Elizabeth thank you very much for the kind review! You just made Regina’s day. So glad she could help square away the insurance quotes for y’all :) "
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Franklin Patrick

February 27, 2025

5  out of  5
rating by Franklin Patrick
"Anthony did a great job following up and answering my questions. I have asked several folks to ask for him when looking for insurance."
We responded:
"Hey Franklin, thank you so much for the kind review. Anthony was very excited to hear your kind words regarding him helping with your insurance. "
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Sharon Boone

February 20, 2025

5  out of  5
rating by Sharon Boone
"I was contacted by Kalani and he researched my current coverages from Ky. I was quoted a car rate of over $1100 every six months. He found me the same coverages for under $900 every six months. He is currently looking for renters coverage for me. I am loving the exceptional customer service he has provided. I am so vey happy that he reached out to me."
We responded:
"Sharon thank you so much for sharing your experience with my team! Kalani was ecstatic to hear about your review. So glad he could save you some money on your auto insurance! "
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Nicholas Kleban

February 18, 2025

5  out of  5
rating by Nicholas Kleban
"Anthony is quick, efficient and professional. State Farm has the best rates for auto & home in Florida by a wide margin."
We responded:
"Thank you for the kind review, Nick. Glad Anthony could help with your auto & home rates! "
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Robert Metz

February 18, 2025

5  out of  5
rating by Robert Metz
"We are moving to Florida from St Louis and needed insurance. I started to call around to get some estimates and Dillon was incredibly helpful. He was able to get me numbers very fast and walk me through them. Very professional and attentive. And of course we are using this insurance company! Thank you Dillon!!"
We responded:
"Hey Robert, thank you for the kind review for Dillon. He’s one of our best! Just give us a call at the office when you’re ready to get your insurance transfer done! Take care man! "
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carlos Hernandez

February 13, 2025

5  out of  5
rating by carlos Hernandez
"Switched over from out of state, Chris took care of the process and even called the agency back in Chicago to end our policy so it can be transferred over. Chris took his time to explain all of our coverages and options. Chris is very knowledgeable with great costumer service, will highly recommend this agency!"
We responded:
"Hey Carlos, thank you for the kind words. Great customer service is just a part of what we do here! Chris has helped so many people with their policies over the years & has become quite the expert. Give us a call if you ever need ANYTHING. "
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Carole Baldwin

February 7, 2025

5  out of  5
rating by Carole Baldwin
"Dillon. Very impressive"
We responded:
"Thank you, Carole! I will pass the good news over to Dillon!"
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Donovan Laughlin

January 29, 2025

5  out of  5
rating by Donovan Laughlin
"Kalani was fantastic with getting everything set up for me for my new company auto policy. This guy knows insurance like none other, great guy, super personable, no other company I’d rather trust with my business insurance. Shelby was grade A with welcoming me into the space and getting me a personal handwritten card after I finished getting all set up, the card had everyone’s information if I ever had any questions. Would give a higher review if possible, highly recommend these people, everyone was super friendly and welcoming."
We responded:
"Hey Donovan! Thank you so much for the kind review! Kalani is one of our best. Love that he was able to help with your business insurance. & on top of that, nobody is better at customer service than Shelby on our team! Truly crushes it for our customers. Our hand written cards are just a way to say thank you :) "
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Wayne Allen

January 25, 2025

4  out of  5
rating by Wayne Allen
"Though I haven’t had the opportunity to speak with Brandon Thomas directly, my experience with Dillon Hendricks, a staff member at the agency, was very positive. Dillon was completely representative of what an agent should be— upbeat, responsive, informative and committed to providing a high quality, satisfying experience."
We responded:
"Good morning, Wayne! Thank you very much for your kind review!! Means the world to us. Customer Service is truly what we care most about! Let us know if you have any questions or need anything regarding your insurance with us! "
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Lois Wincz

January 24, 2025

5  out of  5
rating by Lois Wincz
"I dealt with shelby and she was on top of it. So friendly and so easy to deal with, in addition to saving us money. Thank you Shelby! <3"
We responded:
"Thank you for the review, Lois! So happy to hear about your positive experience with Shelby, & saving money is always a huge bonus! "
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bill redding

January 24, 2025

5  out of  5
rating by bill redding
"Working with Chris helping my wife and I get better auto insurance with a much better rate was Great! Chris was very personable and easy to talk with. He is straight forward with Q and A. Better keep this kid. He's a natural."
We responded:
"Hey Bill! Thank you for the review. So glad to hear Chris was able to save your family some money on your auto insurance :) He's been with us for years! I would never. "
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Greismar Gil

January 21, 2025

5  out of  5
rating by Greismar Gil
"Anthony was AMAZING!"
We responded:
"Thank you for the 5 star review!! Anthony was excited to hear that :) "