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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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quincy jones

March 13, 2026

5  out of  5
rating by quincy jones
"Very professional and easy to talk to"
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Douglas Essig

March 10, 2026

5  out of  5
rating by Douglas Essig
"The best in the business!"
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griselda brea

February 26, 2026

5  out of  5
rating by griselda brea
"Chris was helpful on getting me the information as I requested. Process was veary easy!"
We responded:
"Hey Griselda, so glad Chris was able to assist with the vehicle insurance for you :) "
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Michelle Longfield-Smith

February 24, 2026

5  out of  5
rating by Michelle Longfield-Smith
"Chris and Regina were great. I was looking to switch my auto and home owners insurance as my rates continued to increase with my current company. My son referred me as he also had a great experience. Chris responded quickly, providing estimates promptly and was very professional. Regina assisted me with the required documents needed to submit to my current company for cancelation. She even went the extra mile and called them to facilitate a smooth process. They made the process easy and it was a pleasure dealing with them both. Glad I made the switch."
We responded:
"Hey Michelle, thank you for taking the time to leave us a review :) Ecstatic to hear Chris & Regina made the process for your home & auto insurance very easy! Give us a call if you ever need anything! "
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Sammie Torres

February 23, 2026

5  out of  5
rating by Sammie Torres
"Anthony, Chris, and the rest of the team at Brandon Thomas State Farm are all professionals and really prioritize their customers needs. Never forced to purchase unnecessary products and gives excellent recommendations/advice in the insurance industry. Thank you team!"
We responded:
"Hey Sammie, thanks for taking the time to leave a review! We really appreciate that. & you know customer service is our #1 thing here :) "
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Blonde One

February 23, 2026

5  out of  5
rating by Blonde One
"Best insurance company I've ever experienced I'm driving 50 years so I know great customer service Brandon stefanie Regina are OUTSTANDING new customer here they called to check up on us to see if all going well 10 ************ review"
We responded:
"HECK YEAH! You know we love to hear that! So glad my team was able to help with your vehicle insurance :) "
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sherri rourke

February 23, 2026

5  out of  5
rating by sherri rourke
"Very professional, no stress. Stephanie and Regina are great! Good price to."
We responded:
"Hey Sherry! Thank you so much for the review. So glad we were able to assist! "
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Karen Selig

February 19, 2026

5  out of  5
rating by Karen Selig
"Anthony is always very helpful, friendly and eager to please. The whole team is a pleasure to work with."
We responded:
"Hey Karen! So glad you enjoy working with my team :) "
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Tonie Davis

February 19, 2026

5  out of  5
rating by Tonie Davis
"Regina is absolutely outstanding. For the past two years she has taken care of all our family insurance needs. She is personable, professional and always goes above and beyond to make sure we are getting the best coverage at the best price. While the entire office staff is welcoming, Regina is our go-to person and the one we prefer working with every time. She makes everything simple, stress-free, and easy to understand. Regina is a big part of why we continue to do business with Brandon Thomas Agency. We highly recommend her to anyone looking for top-notch customer service and reliable insurance support."
We responded:
"Hey Tonie! You feel the same way about Regina that we all do! She is FANTASTIC! Thank you for taking the time to leave a review :) "
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Geffrey Thompson

February 18, 2026

5  out of  5
rating by Geffrey Thompson
"Stefanie was Awesome! She took care of business in getting me the right policy for my self and my family! Thank you!"
We responded:
"Geffrey so great to hear from you! Ecstatic to hear Stef was able to help you with you & your family's life insurance :) "
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Martin Hoeser

February 18, 2026

5  out of  5
rating by Martin Hoeser
"Brandon Thomas, along with Regina in his office, helped me gather information for our daughter. Our daughter resides in Austria and she needed information on her driving performance while insured with our insurance at State Farm. The request from Austria for information was taxing, and Mr Thomas was quick, efficient and very nice about the time he spent with our request."
We responded:
"Hey Martin! Of course. That's what we do! Thank you for the review! "
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Cheryl Ribback

February 18, 2026

5  out of  5
rating by Cheryl Ribback
"Kalani Stevens at State Farm, Brandon J. Thomas Agency in St Augustine is the most professional, knowledgeable and client-focused sales agent with whom we have ever interacted. Not only did he save us serious money, he also made switching our car insurance to State Farm a seamless experience. He explained every section of our new policy in terms we could understand. He answered all our questions with patience, with clarity and to our complete satisfaction. Not only did he suggest the most suitable coverage options for our specific circumstances, he made sure we understood every single coverage in the policy we signed. He listened carefully and demonstrated a genuine commitment to us and to our needs. Other insurance sales agents could learn valuable lessons from this agent. Kudos to Kalani, as we can and will, confidently recommend him to all our family and friends. Quintessential VIP treatment!"
We responded:
"Thank you so much for taking the time to leave a review for us! Truly means the world to us. Kalani loves this stuff & makes it so easy to understand for everyone. So glad to hear he was able to save y'all some serious money on your vehicle insurance! "
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Crystal Brown

February 18, 2026

5  out of  5
rating by Crystal Brown
"Stefanie Thompson is absolutely wonderful!! The agency was able to cut my insurance in half with the same coverage."
We responded:
"We think Stefanie is absolutely wonderful too! So we're glad to hear you agree :) Great prices on insurance is what we do! "
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Jacob Guerrero (Redline)

February 16, 2026

5  out of  5
rating by Jacob Guerrero (Redline)
"My man Kalani has been nothing short of amazing. He's friendly, helpful, and adjusted my rate manually to give me the best price. He responds quickly and feels less like an intimidating insurance agent trying to squeeze pennies from you, and more like a guy you can trust when it comes to these things. Santana has also been great and helpful. My experience with statefarm has been great."
We responded:
"Hey Jacob! Kalani is a legend man, no other way to say it! So glad to hear my team was about to help out with your car insurance :) "
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Joanne

February 12, 2026

5  out of  5
rating by Joanne
"So friendly and super helpful."
We responded:
"So glad to hear of your experience with my team!"
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kimberly lanzana

February 12, 2026

5  out of  5
rating by kimberly lanzana
"All of the reps at the office were so helpful. I had reached out to an older contact person who is no longer in the office but passed my info along and the response from your team was so fast. Both Kalani and Santana have been a pleasure to work with! So glad to be back with State Farm."
We responded:
"Hey Kimberly! So glad to hear about your positive experience with us :) We're looking forward to many more in the future. "
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Corey Greene

February 11, 2026

5  out of  5
rating by Corey Greene
"Regina was absolutely incredible perfect would give wayyyyyyy more stars if possible !!!"
We responded:
"Hey Corey! Thank you so much for the kind review for Regina. We absolutely love to see it! "
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Alex Windisch

February 11, 2026

5  out of  5
rating by Alex Windisch
"Best auto insurance prices around!"
We responded:
"Hey Alex! Thank you for telling others about our fantastic auto insurance prices :) "
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Ivonne Colon

February 10, 2026

5  out of  5
rating by Ivonne Colon
"Regina is always helpful with whatever questions I may have."
We responded:
"Ivonne, thank you very much for the kind review! We appreciate your business! "
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J. Bellino

February 6, 2026

5  out of  5
rating by J. Bellino
"My son and I are both insured by Brandon Thomas agency with State Farm insurance. I recently had my 17-year-old roof replaced, which began showing signs of aging, in order to continue my insurance with State Farm. The whole procedure involved several different parties and approvals which took a lot of time (to say the least). Through my struggles, I was assisted by Santana Garcia. From an experience that began with stress ended with just about the best customer service experience I recall ever having. Ms. Garcia always answered all my many questions and took action very promptly and completely to my understanding and her compassion for her job and her customers was demonstrated with every response. An agent such as Santana Garcia is rare (believe me), and I truly appreciate the assistance she's given me."
We responded:
"Hey Janis! Thank you for taking the time to leave us a review. We truly appreciate your business. Santana is just doing what Santana does! Glad to see this came to a resolution. If you ever need us for anything, you know how to find us :) "
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Rowena Hufalar

February 5, 2026

5  out of  5
rating by Rowena Hufalar
"Anthony is always very friendly and very helpful. He was willing to go to the office on a Saturday to help me with any questions I have."
We responded:
"That's just what we do here! Anything to assist our customers! "
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Stephanie Mays

February 5, 2026

5  out of  5
rating by Stephanie Mays
"Anthony was very helpful and professional."
We responded:
"Hey Stephanie, thank you for taking the time to leave us a review. Let us know if you have any questions or concerns along the way :) "
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michelle calhoun

February 5, 2026

5  out of  5
rating by michelle calhoun
"I am so thankful I found yall. Very nice and respectful team. They helped me so much. They cut my bill in half! He stayed on the phone with me until he knew I had received all info I needed. He had me open each email and explain it to me. They answered all my questions. I couldn't believe he got my monthly bill from $225 down to $109."
We responded:
"Hey Michelle! We're ecstatic you found us! That is such an awesome savings on the auto insurance!! I love to see it! "
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Cindy Kleypas

February 3, 2026

5  out of  5
rating by Cindy Kleypas
"Kalani was a pleasure to work with. He has been trying to get my car policy back with State Farm for a while now. He called anytime there was a decrease in price trying to get a great deal for us. Finally we have the best policy and price. Actually everyone in this office is great including Santana."
We responded:
"Hey Cindy! I'm so glad to hear our Drive Safe & Save app is able to save y'all some money on the auto insurance!"
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Mats Bruce

January 30, 2026

5  out of  5
rating by Mats Bruce
"My experience with Brandon James State Farm has been nothing but a five star experience. Kalani was always one step ahead of me with answers, sometimes even before I had a question. It has been a pleasant transition from Progressive with savings of well over 30%. I moved over policies for 3 cars, 1 motorhome and also for my home. I would highly recommend Brandon James State Farm. Working with Kalani and Santana has been a pleasure."
We responded:
"Thank you for taking the time to leave my team & I a 5-star review. We truly value your business. Glad Kalani was able to assist you with your home and auto insurance needs. Let us know if you have any questions along the way! "