State Farm® Insurance Agent Brandon Thomas

"Worst agent ever! DO NOT USE THIS AGENT! He never returns phone calls, takes money and doesn’t apply to your policy. Takes no accountability for his actions, will mess up your coverage and is very rude, hostile, and very disrespectful. Do yourself a favor and get another agent that will respect you as a client. This guy won’t and you will be sorry. Now this agent calls me before the office opened to get me to change my review! Not to fix the damage this his agency has caused! What a loser, more worried about a review than actually taking care of the client! I caution anyone using this agency. You will be harassed if you speak up for there wrong doing! Wether it is Brandon, Nick, or Patrick. Again beware!"

"I tend to just buy insurance online instead of going through an agent but it's worth it to just pick up the phone and call these guys. My old insurance company kept increasing the premium so I kept decreasing my coverage to keep the bill the same, and Geico was increasing my car insurance premium by $70 to move from Navarre to Jax, but Nick moved my policy to Jax and got me better coverage for less than my Geico premium before moving. With the savings he was able to add a healthy life insurance policy for way less than I've ever seen it (even through my work with employer contribution) and I'm still paying less than I would if I had stuck with Geico after my move to Jax. Seriously, just give him an hour of your time and he can make it happen."

"State farm truly sucks. I was paying $130.00 a month automatic payments. Then I realized they hadn't taken out money in 3 months. So I call and h said we'll it's $295 now. What!!!! So they let me drive with no insurance and then tried to make me pay more than double and he was extremely rude. Do NOT use state farm!!!"

"Really hard to get someone to call me back. It turns into an email that takes days to get resolved. Also had a rep tell me something that wasn’t true and was told by the claims department not to follow their advice. Communication was difficult and switched offices when had other State Farm’s able to get my answers to my questions with following up and a phone call."

"I reached out to this agency for my homeowners insurance needs. Chris Burton was my contact insurance adjuster and with his assistance, my home was uninsured for 2 months. I own a brand new home that was built in 2021 and was currently insured with AllState. Chris advised that my current All State policy needed to be canceled before he was able to complete my new policy. He quoted me at a lower premium than my current policy and assured it would be done once it was canceled. Two weeks pass and I received another phone call from Chris stating that the policy was going to be $300 more a year because I did not have proof of a wind mitigation inspection. My home is BRAND NEW and meets the hurricane code laws that were passed in 2001. Desperate to get this policy done, I hired an independent inspector to complete the aforementioned wind mitigation inspection that costed me an extra $150. Once completed, I sent over the inspection via email to Chris and heard from him another 2 weeks later. Chris finally stated that he was unable to complete the policy because there was a 2 month lapse in insurance coverage leaving my home uninsured. It was finally clear to me that Chris has no idea nor experience in writing insurance policies. I asked Chris to speak to "Brandon Thomas" the owner of the agency and Chris advised that Brandon is in Las Vegas. In closing, I had to reach out to AllState again and start a new policy because of this debacle."

"Called today and spoke to Brandon. From the very beginning he was very knowledgable, and helped me every step of the way. He offered a much lower rate than Allstate, Farmers, and several others. But more importantly was the positive attitude and willingness to answer every question. We now have our car and renters insurance with State Farm. You the man Brandon!"

"I walked in and inquired what the car insurance would be if I add my teenage to the driver. Nick is the best agent I ever met! He is very professional and customized insurance options for the best fit of my interest! He spent time to explain to me the choices, coverage and cost of the insurance! Highly recommend this office!"

"Can recommend this agent enough! I happen to speak with Michelle who was extremely helpful and even called my mortgage company on my behalf to get the necessary info needed. She also shared with me some different ways to save me money while actually increasing my coverage. Can't get much better than that!"

"We have been very happy with the professionalism and personalized service we have received at Brandon Thomas State Farm. They took the time to thoroughly explain the best options for our families life insurance needs and it was surprisingly easy to get started. The price for our home and auto is also very competitive. We would definitely recommend to friends and family!"

"I had a wonderful experience with the Brandon Thomas State Farm location. Ask for Michelle Foland... she was able to get me bound for home and auto insurance coverage in under an hour, including sending out a 4 point home inspector within minutes of my call. She is friendly, very helpful and knowledgeable and was able to save me over $200 a month in premiums I was paying for 2 separate policies at another company! Highly recommend Michelle!"