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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Donny Bergmann

August 31, 2026

5  out of  5
rating by Donny Bergmann
"Very efficient and great service"
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Lori Smith

August 28, 2026

5  out of  5
rating by Lori Smith
"Brandon Thomas and his team are absolutely incredible! I accidentally provided the wrong start date for my homeowners insurance, which caused a coverage lapse and led my mortgage company to threaten a massive fee. Brandon’s team stepped in immediately, went completely above and beyond, and resolved everything. If you want great rates paired with unmatched customer service, I highly recommend them!"
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Josh Barker

August 19, 2026

5  out of  5
rating by Josh Barker
"Santana was amazing to work with! Very professional and very prompt!. Made my whole process so easy!"
We responded:
"Thank you for the review Josh! She was pumped to hear this. "
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Word Faith Youth Usher

August 7, 2026

5  out of  5
rating by Word Faith Youth Usher
"Brandon gave be a quote far better then anyone else . Very happy with my coverage"
We responded:
"That's just what we do! So glad to hear about the great rate for you!! "
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Braden Hill

August 5, 2026

5  out of  5
rating by Braden Hill
"Kalani was an amazing person to work with, got me a great rate and was very much ontop of making me feel appreciated and welcome. Would recommend Kalani to anyone in the Jax area."
We responded:
"Thank you Braden! Kalani is the man! So glad to hear about the grate rate & customer service :) You're always appreciated here! "
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Manny Garcia

August 4, 2026

5  out of  5
rating by Manny Garcia
"The team here is amazing, they go the extra mile to ensure happiness. Greatly recommended!!"
We responded:
"& we always will Manny! "
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Dana Winbush

August 3, 2026

5  out of  5
rating by Dana Winbush
"Santana has been amazing very professional and easy to communicate with 5 more stars"
We responded:
"Santana has collected about a million stars this year! 5 more on the way! Thank you Dana! "
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justin hope

August 3, 2026

5  out of  5
rating by justin hope
"The Brandon Thomas agency has been fantastic to work with. Every single person I've spoken with has been knowledgeable, professional, and felt like family. I want to give a special thanks to Santana though, because she ALWAYS seems to sense when I need help and she proactively calls, takes action, and saves the day. Great team!"
We responded:
"So glad to hear of the positive experience with us here at my office :) You know we got you! "
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Nancy Malone

July 29, 2026

5  out of  5
rating by Nancy Malone
"Chris and Santana were so pleasant and helpful. Chris made me feel very comfortable with changing to State Farm"
We responded:
"Hey Nancy! Thank you for taking the time to leave us a review. Means the world to us :) "
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Floyd Reels

July 29, 2026

5  out of  5
rating by Floyd Reels
"Had answers to every question I had. Very interested in my needs. Highly valuable employer to represent State Farm."
We responded:
"Hey Floyd! Made my day to hear that! Thank you!! "
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Erik

July 25, 2026

5  out of  5
rating by Erik
"Brandon Thomas office, Tanner, new associate was awesome and save me a good amount of money on my car. Thanks"
We responded:
"Love it Erik! Tanner is one of my new guys & he’s been great! So glad to hear we saved money on your car :) "
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Daniel Carlotti

July 24, 2026

5  out of  5
rating by Daniel Carlotti
"Amazing service at this location! Regina and Kalani are super friendly and great to work with."
We responded:
"Heck yeah Daniel! Thank you for spotlighting our customer service. We try our best! "
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Lynn Fowler

July 24, 2026

5  out of  5
rating by Lynn Fowler
"Everyone is always so helpful at this office."
We responded:
"Hey Lynn! Glad to hear from you. That’s just who we are! "
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Deb Christman

July 22, 2026

5  out of  5
rating by Deb Christman
"Anytime I have spoke to anyone at This office in my area I have been pleased with the speed of the replies and the professionalism!"
We responded:
"Thank you for the review Deb! We pride ourselves on our customer service! "
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Steve Mattia

July 22, 2026

5  out of  5
rating by Steve Mattia
"Spoke with Santana this afternoon from the Brandon Thomas State Farm office. Santana was upbeat and explained each in every aspect of the changes that are going to be coming forth. She’s a true asset to State Farm. Makes doing business with State Farm even easier. Speak to Santana you’ll know what I mean."
We responded:
"Hey Steve! Santana really is a fantastic asset to our team! Please let me know if you ever need anything for us. "
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R G

July 18, 2026

5  out of  5
rating by R G
"Santana has excellent communication skills and was pleasent to speak with over the phone. She told me about some of the multiple insurance coverages that State Farm has to offer and how to save money. She called me to remind me that my new auto insurance policy was available and that I'll be saving money.This makes me very happy!
I've been receiving Auto insurance from State Farm since 2023.
I'm keeping my coverage with State Farm because Brandon Thomas and his team have always been supportive.
Thank you State Farm!

Sincerely,
Ryan G."
We responded:
"Wow carrying auto insurance with State Farm since 2003 is so cool! So glad we can be your agency. If you ever need anything you know we got you! "
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Rudy Serrano

July 15, 2026

5  out of  5
rating by Rudy Serrano
"It was a great experience dealing with Mr Steven’s went into detail about the policy and made sure I understood"
We responded:
"Love to hear it! He’s always able to offer as much detail as you’d like. Let us know if you ever need us! "
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Alexis Dipre

July 15, 2026

5  out of  5
rating by Alexis Dipre
"Very nice personality"
We responded:
"Thank you for the 5 stars, Alexis! "
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Cleo G.

July 14, 2026

5  out of  5
rating by Cleo G.
"Thanks for such an easy process, Tanner was very professional and made me feel heard. If there was a change that needed to be made, Santana was also wonderful. It was a wonderful experience. Thank you, Cleo G."
We responded:
"So glad to hear Tanner made the process easy for you! Let us know if you need us :)"
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Ezequias Joao

July 9, 2026

5  out of  5
rating by Ezequias Joao
"Great service and super fast! Kalani was great"
We responded:
"Kalani thinks you’re great! "
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Stacy Beyer

July 7, 2026

5  out of  5
rating by Stacy Beyer
"When I received the call from Steve regarding the quote from State farm, it was the easiest quickest quote I’ve ever received.

It was such a pleasure to work with Steve. He made my transition from my previous insurance company easy! Thank you so much"
We responded:
"So happy we could make the process seamless for you here at State Farm :) "
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Tracey A

July 6, 2026

5  out of  5
rating by Tracey A
"Great people to work with"
We responded:
"We think you’re great to work with! "
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chopper norcross

June 26, 2026

5  out of  5
rating by chopper norcross
"Santana was absolutely amazing! She was incredibly knowledgeable, super friendly, and professional. She took the time to explain the recent system changes and policy migration in a way that actually made sense, and within minutes she had a quote ready with the coverage changes I wanted. Hands down the best insurance representative I've ever worked with."
We responded:
"Hey Chopper! Thank you so much for the review man1 Santana is absolutely one of our best :) She's going to be ecstatic to hear that! "
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Roland Smith

June 26, 2026

5  out of  5
rating by Roland Smith
"I've been using State Farm for a few years now and they have been great. Their customer service is wonderful (especially speaking with Santana), their rates have been reasonable if not great, and their professionalism is top-notch. I had water damage a few months ago and they really took care of my home repairs, and I didn't break the bank for them to take care of it. Great company!"
We responded:
"Hey Roland! Appreciate you taking the time to leave us a review. We're always here when you need us! "
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warren spears

June 24, 2026

5  out of  5
rating by warren spears
"Brandon and staff go the extra mile. From Santana and Anthony Chris and Kalani you can always expect great friendly responses and follow through. Kudos to the staff for their work."
We responded:
"Warren my man! Great to hear from you! You know we're always here for you! "